Return Policy
To initiate a return, contact us at hello@sonicelectric.com with the following details:
✔️ Full name
✔️ Online order number
✔️ Manufacturer & model number of the item
✔️ Brief description of the issue
Non-Defective Merchandise Returns
- Items can be returned for a refund within 30 days of purchase, as long as they are new, uninstalled, and in original packaging.
- A 30% restocking fee applies.
- Customers are responsible for return shipping costs.
Defective Product Returns
- Must be returned within 10 days of invoice date for a same-item replacement.
- All defective items will be tested upon return. If the item is found to be in working condition, no refund or replacement will be provided.
- Items that do not meet the defective return criteria will be denied and returned at the customer’s expense.
Order Cancellations & Refused Shipments
- Cancellations must be made via email and require confirmation from our customer service team.
- If an order has already shipped and is refused upon delivery, standard restocking fees will apply.
Claims for Shortages, Damages, or Incorrectly Shipped Items
- Any claims must be made within 5 business days of receiving the package.
- Exchanges are not allowed, but you may purchase another item and return the unwanted one following our return guidelines.
Non-Returnable Items
⚠️ The following items cannot be returned:
- Load centers/panels
- Final sale items (on-sale items are non-returnable)
- Halogen/incandescent items
- Faceplates/covers
- Recessed trims & housing
- Assembled or specialty order parts
- Discontinued items
Shipping & Liability
- Shipping charges are non-refundable. Any return-related shipping costs will be deducted from the refund.
- Sonic Electric is not responsible for lost or stolen packages. Any claims should be made directly with the carrier.
- Refunds (minus applicable fees) will be processed within 5-7 business days after we receive and inspect the returned item.