We offer standard shipping and express shipping options. The availability of these options may vary depending on your location.

It usually takes 1-2 business days to process and pack your order before it is shipped out. However, during peak seasons or promotional periods, processing times may be slightly longer.

The delivery time depends on the shipping method you choose and your location. Generally, standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.

Yes, we offer international shipping to select countries. The availability and shipping fees will be displayed at checkout based on your location.

The return shipping fees may vary depending on your location and the reason for the return. In some cases, the return shipping costs may be deducted from your refund amount. Please refer to our Return Policy page for more information.

If your item is damaged or lost during transit, please contact the shipping carrier directly. We are not responsible for any damages or losses that occur during shipping process.

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

If you need to cancel your order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet. However, once the order is shipped, it cannot be canceled.

If you need to change your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not been shipped yet.

We accept returns within 30 days from the date of delivery. The item must be unused, in its original packaging, and in resalable condition. Certain items, such as personalized or perishable products, may not be eligible for return. Please refer to our Returns Policy page for detailed information.

To initiate a return, please contact our customer support with your order number and reason for the return. Our team will guide you through the return process and provide you with further instructions.

The return shipping fees may vary depending on your location and the reason for the return. Please contact our customer support for more information on return shipping fees.

Once we receive your returned item, it typically takes 3-5 business days to process the return and issue a refund. The refund will be issued to the original payment method used for the purchase.

If your order arrives damaged or incorrect, please contact our customer support immediately. We will arrange for a replacement or refund, depending on the situation, and guide you through the necessary steps.

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item.

In some cases, a 30% restocking fee may be applied to returns. The restocking fee amount, if applicable, will be deducted from the refund amount. Please refer to our Returns Policy page for more details on restocking fees.

If you receive a wrong or defective item, please contact our customer support immediately. We will arrange for a replacement or refund, depending on the situation, and guide you through the necessary steps.

We accept a variety of payment methods, including major credit cards, debit cards, and PayPal. The available payment options will be displayed during the checkout process.

If you need to make changes to your order, such as adding or removing items, changing the shipping address, or modifying the payment method, please contact our customer support as soon as possible. We will assist you based on the status of your order.

To be eligible for a return, the item must be in its original packaging or a packaging that provides adequate protection during the return shipping process. Please ensure that the item is securely packaged to avoid any damage.

Currently, we offer in-store pickup at our Sonic location at 4931 Venice Blvd. Los Angeles, CA 90019. 

We recommend using a trackable shipping method and keeping the shipping receipt for your returned item. If your returned item is damaged or lost during transit, please contact the shipping carrier directly. We are not responsible for any damages or losses that occur during the return shipping process.

Yes, you can return an item that was purchased during a sale or promotion. The refund amount will be based on the amount paid for the item after applying any discounts or promotions. Please note that any promotional items or free gifts received with the purchase may need to be returned as well.

Our Price Match Guarantee ensures that if you find an identical product available at a lower price from a competitor, we will match that price. This allows you to shop with confidence, knowing you're getting the best possible price.

To request a price match, please contact our customer support with the details of the product, including the competitor's name, the price, and any supporting evidence such as a link to the competitor's website or advertisement. Our team will review the information and respond to your request accordingly.

To be eligible for a price match, the product must be identical in brand, model, size, color, and condition. The competitor's price must be currently advertised and available for purchase. Price match requests must be submitted before or within a specified timeframe of your purchase.

To be eligible for a price match, the product must be identical in brand, model, size, color, and condition. The competitor's price must be currently advertised and available for purchase. Price match requests must be submitted before or within a specified timeframe of your purchase.

Yes, there may be certain exclusions or limitations to our price match guarantee. These can include limited-time promotions, clearance or liquidation sales, auction sites, marketplace sellers, and membership-based pricing. For more detailed information, please refer to our Price Match Guarantee page.

For online purchases, price match requests are typically handled by comparing the total price, including any shipping fees or taxes, from both our website and the competitor's website. The final determination of eligibility and price matching will be made at our discretion.

We strive to process price match requests as quickly as possible. Our team will review the information provided and respond to your request within a specified timeframe. Please note that the response time may vary depending on the complexity of the request.

If your price match request is approved, we will adjust the price of the product to match the competitor's price. This will allow you to make your purchase at the lower price offered by the competitor.

In general, price matches cannot be combined with other discounts or promotions. Our price match guarantee cannot be used in combination with coupon codes, promotional offers, or other discounts unless explicitly stated.

Yes, certain items may not be eligible for return due to hygiene reasons or other restrictions. Examples of such items include personal care products, perishable goods, and customized or personalized items. Please review our Return Policy page for a comprehensive list of excluded items.

Yes, we provide warranties for select products. The duration and coverage of the warranty may vary depending on the product. Please refer to the product description or warranty information provided with the item for specific details.