Frequently Asked Questions (FAQ's)
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How fast do you ship orders?
Most in-stock orders placed before 12:00 PM (PST) ship the same day. Otherwise, orders ship within 2 business days.
Is expedited shipping available?
Yes. Expedited shipping options are available at checkout.
How long does delivery take?
Typically, orders are delivered within 5 business days.
Will I receive tracking information?
Yes. Tracking numbers are emailed within 72 hours of shipment.
Do you ship on weekends or holidays?
No. Orders placed on weekends or holidays will ship the next business day.
What if my package is lost or stolen?
Sonic Electric is not responsible for packages lost or stolen after delivery. Please file a claim with the carrier.
How do I make a return?
To start a return, email us at hello@sonicelectric.com with: your full name, online order number and a brief description of the issue.
What is your return policy for non-defective items?
Returns are accepted within 30 days if items are new, uninstalled, and in original packaging.
- 30% restocking fee applies
- Customers cover return shipping
- Tracking must be provided by the 30th day
What about defective products?
Defective items must be returned within 10 days of the invoice date. All returns are tested—if working, no refund or replacement is issued. If the defect is covered under warranty, we may refer you to the manufacturer.
Can I exchange an item?
We do not offer direct exchanges. Please place a new order and return the original item separately.
Are there items you don’t accept for return?
Yes. We do not accept returns on:
- Load centers/panels
- Final sale or discounted items
- Halogen, incandescent, or fluorescent bulbs
- Faceplates and covers
- Recessed trims and housings
- Assembled or specialty/custom orders
- Discontinued products
Orders
Below are some of are common questions about orders
How can I place an order?
You can place an order directly on our website, by phone at (323) 934-3744, or by emailing us at hello@sonicelectric.com.
Can I request a quote before placing an order?
Yes. Use the Request a Quote button on any product page, or email us your item list for a custom quote.
Can I cancel my order?
Yes, but cancellation requests must be emailed to hello@sonicelectric.com and confirmed by our team. If your order has already shipped, it will be treated as a return and subject to restocking fees.
A 5% cancellation fee applies to all canceled orders, including those canceled prior to shipping.
What if my order is damaged, incorrect, or missing items?
Report any issues within 5 business days of receiving your order. Claims made after this window will not be accepted.
Is my payment information safe?
Yes. We use secure, encrypted payment processing to protect your information.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to view past orders, save shipping addresses, and check order status faster.
How can I check the status of my order?
Once your order ships, you’ll receive an email with tracking info. You can also log into your account (if created) or chat with us to view the status.
Do you offer free shipping?
Yes. We offer free ground shipping on orders over $500. No code is needed—this is automatically applied at checkout.
Will I be charged sales tax?
We are required to collect sales tax in California and other applicable states. Tax is calculated at checkout based on your shipping address.
Do you offer wholesale or contractor pricing?
Yes. If you're a contractor, distributor, or regularly purchase in volume, reach out to hello@sonicelectric.com to apply for wholesale pricing.
Products
Below are some common questions about our products
What happens if an item is backordered or unavailable?
We will notify you within 2–3 business days via phone or email. If your order includes products from different vendors, they may ship separately.
I’m not sure which product I need. Can you help?
Absolutely. Our product experts are happy to help with recommendations, compatibility, and specs. Just chat, email us or call (323) 934-3744.
Do you price match?
If you see a lower advertised price on the same item from an authorized distributor, contact us—we’ll do our best to match it.